frequently asked questions (FAQ)

Please contact us if you have any other questions. Live chat available for a quicker response.
We are here to help!

When you purchase the template, we also send the template link to your email address. If you don’t see an email from Cucu Design Studio in your inbox, check your spam folder.

If you are still having trouble, contact us so we can help. You can also contact us via Live Chat for quick help.

Please reach out to us via Live Chat or contact form, so we can help you right away. After you purchase the template(s), please check your email. We also email the direct link of the template.

If you don’t see any emails from Cucu Design Studio in your Inbox, please check your Spam folder.

Step 1: Go to your shopping cart.

Step 2: Click on the arrow pointing down next to “Show order summary”

Step 3: Enter promo code inside the text box and then click on the arrow on the right hand side.

Step 4: You should be able to see the discount applied to your order.

Click here to view picture with instructions.

Please check your spam or junk folder. Add our email address to your contacts list, so it does not go to the spam or junk folder. 

You will be the one to edit the template.

You cannot change the size and orientation.

The template is editable by using the program Canva ( Canva is an online editing software. You will need to create a FREE Canva account to be able to start editing your template.

Yes, it is free to use.

Yes, you can share electronically.

Yes, you can edit the template with your smartphone. Just make sure to download the Canva app to your smartphone.

Yes, you can edit using your tablet.

We do not offer printing services.

1/8” on each side

If you have basic computer skills, you should be able to make changes to the template.

Contact us, so we can resolve this issue for you. You can reach us via live chat for quick help as well. 👩🏻‍💻

Please have your order number with you, our customer service representative will ask for it. Thank you!

Check out our YouTube Channel

Many of our templates have 🎥 video tutorials showing you how to edit the template. Recommend watching the video tutorial before purchasing the template.

Click here to view our YouTube channel.